FAQ
Luxe Event Decor exclusively rents boutique fine linens, furniture, tabletop and luxury tenting to the trade
Frequently Asked Questions
IMPORTANT NOTICE: LABOR FOR SET & STRIKE - Please note to ensure you will have a successful event, we will NOT be able to do a set up or breakdown within one hour. It is NOT possible if your order contains a large amount of hardgoods. Please consult with your venue and your client to make sure enough time is purchased/allotted for set ups and breakdowns when chairs, lounge, bars and any large scale production is concerned as well as challenging logistics from loading area to set up area. Thank you!!
ORDERING
Please note: Destination events 100 plus miles from San Antonio or any Special Discounted rental must pay balance due 60 business days in advance during peak season due to the busy nature of our business and having to turn other business away in order to travel with our team. All custom orders are due in full at time of selection and are non cancellable.
Peak season months:
SPRING: March/April/May
FALL: September/October/November
HOLIDAYS: December/Jan 1-3rd
DO YOU SHIP LINENS?
Yes! We just started shipping linens. Please Contact us for details.
HOW DO I PLACE AN ORDER?
The best way to submit your order request is by emailing your wishlist to info@luxeeventdecor.com or feel free to call us at 210-632-2880. Once you place a quote request, someone from our team will reach out to you with a comprehensive quote. NOTE: During peak event season we require a $10,000 minimum deposit, non-refundable to travel outside of San Antonio. Peak season months: March/April/May/September/October/November/December. All balances due 60 days prior to event during peak event season.
HOW LONG IS MY RENTAL PERIOD?
The standard rental period is up to 3 days. Depending on availability, rental periods may be extended and will be subject to increased rental fees as detailed below:
1-3 days: Base rental rate
4-7 days: Base rental rate x 1.5
8-14 days: Base rental rate x 2
15-21 days: Base rental rate x 3
21-31 days: Base rental rate x 4
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
Due to high demand and fluctuating inventory, we recommend that you place your order as soon as possible to secure your favorite items. We cannot guarantee the availability of items until an order has been confirmed with a 50% deposit or travel minimum paid.
For rented dishes and flatware: each order will received a silicone spatula that is to be used to scrape all dishes and flatware prior to repacking them in their provided transit boxes. Following use, the spatula is yours to keep. Dishes mush be packed in their original crate with the provided foam sheets between each plate. To avoid overpacking Luxe containers, please follow dish limits:
20 chargers or 20 dinner plates per crate
25 salad plates per crate
40 bread plates per crate
For rented glassware: glasses need to be placed upside-down in the provided Luxe glassware racks.
HOW DO I CONFIRM A QUOTE/ORDER?
Quotes are valid for 48 hours. To secure your inventory, we require a 50% deposit and a signed rental agreement to confirm your order. Unconfirmed quotes are canceled from our system after 48 hours.
IS THERE A MINIUMUM ORDER:
Minimums apply based on your location, please inquire for more details. Some of our products do require minimum quantities and are only available in certain increments. Please refer to the rental quantities cheat sheet.
DELIVERIES AND SHIPPING
CAN I PICK UP MY ORDER?
We require that a Luxe crew deliver and pick up the vast majority of our orders due to the fragile nature of our inventory. Certain tabletop items, linens and very small orders are suitable for will-call at our location, please inquire the options for your order.
DO YOU OFFER DELIVERY AND PICK-UP?
Yes! We deliver and pick up your order; please inquire for more information based on your location, as delivery fees and minimum orders will vary. In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Luxe truck or van.
DO YOU COLLABORATE IN MARKETING EVENTS, PHOTO SHOOTS, AND CHARITY EVENTS?
For more information regarding partnerships please contact info@luxeeventdecor.com.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, Zelle and wire transfers. Credit card transactions are subject to a 3% convenience fee.
All Deposits made are non refundable should cancellation occur. All custom order are non refundable should cancellation occur.
DAMAGED AND MISSING ITEMS
WHAT HAPPENS IF AN ITEM IS DAMAGED OR MISPLACED?
We charge a non-refundable damage waiver fee, non refundable, to cover any extra cleaning to remove wax, red wine and food stains. We charge a replacement fee for any items damaged beyond repair, lost or missing at ddretail value and will be calculated once your order is returned to and reconciled by our warehouse. This may take up to 10 days after your event. If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, a pick up will be scheduled for collection or you can return them to our showroom. A delivery fee may apply if the pickup doesn’t coincide with our existing schedule, otherwise, it’s on us!
In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and properly repack all tabletop and decor items. The client accepts all risk for the agree-upon rental period until items are located onto the Luxe Truck or van.
If any items are damaged due to weather or unexpected elements, replacement or required costs will be incurred once items are returned and the damage is accessed.
HOW DO YOU CALCULATE REPLACEMENT FEES?
Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.
PRODUCT INFORMATION
WHY AM I REQUIRED TO ORDER A SPECIFIC NUMBER OF SOME ITEMS?
Because of the specially sourced and delicate nature of many of our products, we have boxes and racks to help account for and safely transport items to and from your event. The Boxes must be filled in order to send them out.
Please see below the general guidelines:
Dishes: 20 chargers or 20 dinner plates per crate, 25 salad plates per crate, 40 bread plates per crate
Flatware: sleeves of 10
Napkins: stacks of 10
Glassware: rack sizes vary
Products are priced individually